Shipping Policy

Last updated: March 5, 2026

We are a global company with a dedicated fulfillment center in Canada to serve you better.

1. To serve our Canadian customers better, we operate two fulfillment centers in Canada:

  • Vancouver, BC – serving Western Canada

  • Toronto, ON – serving Central and Eastern Canada

Orders are shipped from the warehouse closest to your location to ensure the fastest possible delivery.

2. Processing Time

  • Orders are processed within 1 business day (excluding weekends and Canadian statutory holidays) after payment confirmation.

  • Once your order is processed, you will receive a confirmation email with tracking information.

  • Cut-off time: Orders placed after 2:00 PM EST will be processed on the next business day.

3. Shipping Carriers

We primarily ship via:

  • Purolator (for most Canadian destinations)

  • FedEx (for select areas and expedited options)

4. Shipping Destinations & Delivery Times



Destination Shipping Fee Estimated Delivery Time
Canada (major cities) Free 2–5 business days
Canada (rural/remote areas) Free 5–8 business days

Delivery times are estimates and commence from the date of shipment, not the date of order. Delays may occur during peak seasons or due to unforeseen circumstances.

5. Order Tracking

  • You will receive a shipping confirmation email with a tracking number once your order ships.

  • Track your package directly via:

  • Please allow 24–48 hours for tracking information to update after shipment.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or General Delivery addresses.

  • Shipments cannot be rerouted once in transit for security reasons.

  • We currently ship only to addresses within Canada and the United States.

7. Multiple Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery. You will receive separate tracking information for each shipment. No additional shipping fees will be charged.

8. Customs, Duties, and Taxes

  • For shipments within Canada: All applicable taxes (GST/HST) are collected at checkout. No additional customs fees will be owed upon delivery.

9. Delayed or Lost Packages

  • If your package is delayed beyond the estimated delivery time, please contact us at serviceca@gyroor.com.

  • For lost packages, we require you to notify us within 30 days of the expected delivery date. We will initiate an investigation with the carrier and work to resolve the issue promptly.

  • GYROOR is not responsible for lost or stolen packages after delivery confirmation. If you live in an area with package theft, we recommend shipping to a secure location or requiring a signature (available upon request).

10. Incorrect Address

Please ensure your shipping address is accurate at checkout. GYROOR is not responsible for orders shipped to incorrectly provided addresses. If you realize you've entered the wrong address, contact us immediately at serviceca@gyroor.com. We will do our best to update it before shipment; once shipped, changes cannot be made.

11. Contact Us

For any shipping inquiries or assistance:

  • Email: serviceca@gyroor.com

  • Phone: +1 833 737 1294 (Toll-Free in Canada, Monday–Friday, 9 AM – 5 PM EST)

Our Canadian support team is here to help!