Last Updated: October 27, 2025

Welcome to GYROOR (hereinafter referred to as "we," "our," or "us"). We highly value your privacy and are committed to transparently explaining how we collect, use, disclose, and protect your personal information. This Privacy Policy applies to your visit to our website at gyroor.ca and transactions conducted in our store.

Important Note: The primary purpose of this website is to sell hoverboards, electric scooters, and kids' electric scooters. While we collect necessary personal information to complete transactions, provide services, and enhance your user experience, the collection of personal information is not the primary purpose of this website's operation.

1. Information We Collect and How We Use It

We collect information for the following specific and lawful purposes:

  • Information You Provide Directly: When you make a purchase, create an account, contact us, or participate in marketing activities, we collect your name, billing and shipping address, email address, phone number, and payment information. We collect sensitive information like credit card details only on secure pages encrypted using SSL technology. This information is used to fulfill our contract with you (process orders, arrange shipping, issue invoices), communicate with you, and provide customer support.

  • Information Collected Automatically: When you browse our website, we automatically collect your IP address, browser type, device information, browsing behavior, and interactions with our marketing emails through cookies and similar technologies. This information is processed based on our legitimate interests to analyze website performance, prevent fraud, improve our products and services, and for personalized marketing (subject to your consent where required).

  • Marketing Communications: We will only send you marketing emails about new products, promotions, and updates after obtaining your explicit consent. You may withdraw your consent at any time using the "unsubscribe" link at the bottom of our emails or by contacting us.

2. How We Share Your Information

We do not sell, rent, or trade your personal information (particularly contact details) to any third parties for their independent marketing purposes.

We only share information with third parties where necessary under the following circumstances:

  • Service Providers: Such as Shopify (our e-commerce platform), payment processors (e.g., Stripe, PayPal), shipping carriers, email marketing services, and analytics tools. They may use your information only to provide services to us and are bound by strict contractual confidentiality obligations.

  • Legal Compliance: We may disclose information when required by law or to respond to valid legal processes (e.g., court orders, subpoenas).

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Primary third-party services we use and links to their privacy policies:

3. Your Rights (Applicable to Residents of the EU, UK, California, etc.)

Depending on your jurisdiction (e.g., the EU's General Data Protection Regulation "GDPR," California's California Consumer Privacy Act "CCPA"), you may have some or all of the following rights:

  • Right of Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal information.

  • Right to Erasure (Deletion): Request deletion of your personal information (under specific conditions).

  • Right to Restriction of Processing: Request restriction on how we process your information.

  • Right to Data Portability: Receive your personal information provided to us in a structured, commonly used format and transmit it to another controller.

  • Right to Object: Object to certain processing based on legitimate interests, including direct marketing.

  • Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

  • Right to Know (CCPA): Know what personal information we collect, use, and disclose.

  • Right to Opt-Out of Sale/Sharing (CCPA): We do not sell your personal information. We may "share" personal information for limited business purposes (e.g., advertising). California residents can opt-out by enabling the "Global Privacy Control" signal in their browser or by contacting us.

To exercise any of these rights, please contact us using the details in Section 8 "Contact Us" below. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

4. Cookies and Tracking Technologies

We use cookies to maintain your shopping cart session, remember your preferences, analyze website traffic, and for personalized advertising. You can control most cookies through your browser settings. For details on specific cookies we use, please see our separate [Cookie Policy] or Section 7 of this policy. We respect "Do Not Track" signals; however, please note that some third-party service providers we use may still engage in tracking.

5. Data Security and Retention

We follow industry best practices and take reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access. All credit card information is encrypted during transmission using SSL technology and stored in compliance with PCI-DSS standards. However, no method of electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Promotions, Giveaways, and Incentives

Any free giveaways, contests, or incentive programs we offer will strictly adhere to the following principles:

  • As a reward for a completed purchase; or

  • As part of a brand marketing campaign where the primary purpose of the campaign is brand promotion, not the collection of personal information.
    In all cases, personal information collected for participation in such activities will be strictly limited to what is necessary, its use will be clearly stated in the activity rules, and it will always be handled in accordance with this Privacy Policy.

7. Children's Privacy

Our website is not intended for individuals under the age of 16 (or the higher age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately, and we will delete it.

8. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, how we handle your personal information, or to exercise your privacy rights, please contact us:

  • Email: serviceca@gyroor.com

Residents of the European Union and the United Kingdom also have the right to lodge a complaint with your local data protection authority.

9. Changes to This Policy and International Users

We may update this policy from time to time to reflect changes in law, technology, or our operational practices. The updated version will be effective immediately upon posting on the website. Material changes will be communicated via a website notice or email notification where appropriate.

Our business is located in China. Your information may be processed in countries such as the United States or Canada, where we or our service providers operate. Data protection laws in these countries may differ from those in your country. When we transfer your personal information to other countries, we take measures to ensure it is protected to a standard comparable to that described in this policy.