We are a global company with a dedicated service team for our Canadian customers.

1. Contact Information (Canada Support)

  • Email: serviceca@gyroor.com

  • Phone: +1 833 737 1294 (Toll-Free in Canada, Monday–Friday, 9 AM – 5 PM EST)

2. Return Period

You have 30 days from the date of purchase to request a return.

3. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

4. How to Initiate a Return

  1. Contact our Customer Support Team via email at serviceca@gyroor.com within 30 days of receiving your order.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our team will provide you with a return authorization and instructions.

  4. Do not send your purchase back without prior approval – returns sent without authorization will not be accepted.

5. Return Shipping Address (Canada Returns Only)

For customers returning items from Canada, please send your return to our local return center: Please contact our Customer service at email to get the return address.

6. Return Shipping Costs

  • If the return is caused by the consumer (e.g., changed mind, ordered wrong item): You are responsible for the return shipping fee. The actual cost will depend on the carrier you choose.

  • If the return is due to our error (e.g., damaged, incorrect item): We will cover the return shipping cost. Please contact us for a prepaid return label.

For items valued over $75 CAD, we recommend using a trackable shipping service or purchasing shipping insurance. Gyroor is not responsible for items lost or damaged during return transit.

7. Refunds (CAD Currency)

Once your return is received and inspected, we will send you an email notification. We will also inform you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days after inspection.

  • The refund will be applied to your original payment method (credit card, PayPal, etc.) in Canadian Dollars (CAD).

  • The time it takes for the refund to appear in your account may vary depending on your financial institution.

8. Partial Refunds

In certain situations, only partial refunds may be granted:

  • Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

  • If the returned item is in unsellable condition due to customer misuse or damage, a restocking fee of up to 30% may be deducted from the refund amount.

9. Late or Missing Refunds

If you haven't received your refund after the stated processing time:

  • First, check your bank account or credit card statement again.

  • Contact your credit card company or bank – there may be processing delays.

  • If you've done all of the above and still haven't received your refund, please contact us at serviceca@gyroor.com.

10. Cancellation of Orders

  • You can cancel your order within 24 hours of purchase, or at any time before the item has been dispatched, whichever is later.

  • To cancel, please email us immediately at serviceca@gyroor.com with your order number.

  • If your order has already been shipped, it cannot be canceled; please follow the return process instead.

11. Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded unless required by applicable Canadian law.

12. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at serviceca@gyroor.com.

13. Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return.

  • If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

14. Contact Us

If you have any questions regarding this policy or your return, please reach out to our Canadian support team:

  • Email: serviceca@gyroor.com

  • Phone: +1 833 737 1294 (Toll-Free in Canada)

We aim to respond to all inquiries within 24 hours.